Terms & Policies

RESERVATION POLICIES:
It is suggested that you book at least a week ahead if your schedule is very tight, several days if your schedule is more open. Float suites can be booked online no less than two hours ahead of schedule. We welcome same day inquires, as float suites and massage therapists may be available. To inquire about same day appointments, call our shop at 775-499-5393.

PLEASE WAIT TO SCHEDULE IF:
- You have had stomach illness or diarrhea within the past 72 hours.
- You have recently dyed your hair (water is not running clear) or gotten a tattoo (broken skin barrier).
- You have recently had surgery or any open wounds.
- You are younger than 12 years old.
- You are under the influence of any drug or psychoactive substance.
- You have an active or contagious bacterial or viral infection.

CANCELLATION POLICY:
If you have to cancel, please give us 24 hours heads up, or at least the day before during business hours. Day-of cancellations usually incur a 50% cancellation fee per service. No-call, No-show cancellations will result in full payment for the service booked.

CHECK-IN:
Please check in with reception when you arrive. If it is your first time as a guest at Healing One, plan to arrive 10-15 minutes early to fill out paperwork and relax in our Chill lounge. Our float techs will offer you some elevated water or tea while you fill out your waivers and watch our First Time Floaters video. Staff will be available to answer any questions or concerns before walking you through your float suite.

MEDICAL CONCERNS:
Feel free to make your float techs and healers aware of any medical concerns you may have before a service. It is rare, but some conditions do require a doctors approval beforehand.

WEBSITE PRIVACY POLICY:
Our website uses Google Analytics, and in order to provide a better website experience we use cookies. We may email our customers with special promotional offers but any email subscriber has the option to opt out with one click. We will never share any customer contact or personal information with any party.

Text and Email (Mailchimp):

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

To provide you with information about the Services that you request from us or which we feel may interest you.

To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: connect@healingone.com.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

International Transfers

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Healing One, LLC

560 E Plumb Ln Reno NV US 89502

connect@healingone.com

Messaging Terms & Conditions

Healing One | 560 E Plumb Ln Reno NV US 89502

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Healing One. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Healing One. Healing One reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Healing One also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Healing One again, just sign up as you did the first time and Healing One will start sending messages to you again.

Info

For support regarding our services, email us at connect@healingone.com or, if supported, text "HELP" to (775) 499-5393 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Healing One, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at connect@healingone.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our http://eepurl.com/i34j9A.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.